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Jim immediately returned my call after I found evidence of rats in the attic (near my 2 year old's room). He came out quickly to my house and was very straightforward - he told me exactly what I should pay for (trimming trees away from the house) and should NOT pay for (vacuuming up rat dung) - how very refreshing! Jim implemented a thorough eradication program and walked me through each step, the timing, and what to expect. My house is now thoroughly sealed to prevent future varmints and I've been rat-free ever since! My sons enjoyed following Jim around as he did his work in a cheery manner. I would highly recommend Jim for his professionalism, results and great personality. He also provided a guarantee which further showed his pride and confidence in his work.